FAQ
Frequently Asked Questions
Straight talk from The Outlaw Boutique
We know you’ve got questions—so before you saddle up and hit “checkout,” here’s everything you need to know about our western apparel, shipping, and policies.
Products & Sizing
Q: What types of products do you carry?
A: Our main lineup includes Western Apparel, Everyday Basics, and Accessories, along with seasonal drops and Outlaw Exclusive designs. All pieces are inspired by western heritage with a modern, rebellious twist.
Q: How do I know what size to order?
A: Each product page includes a detailed size chart. We recommend measuring a favorite tee or hoodie you already own and comparing it to our chart for the best fit.
Q: Are your products unisex?
A: Yes, the Outlaw Exclusive Collection of our tees, hoodies, and crewnecks are designed with a relaxed, unisex fit—perfect for anyone who likes a little extra room for comfort.
Orders & Shipping
Q: How long will my order take to arrive?
A: Standard Delivery: 4-8 business days, all product shipped from the US
*Note, processing times may vary slightly during big launches or holiday rushes.
Q: Do you offer tracking?
A: Absolutely. Once your order ships, you’ll receive a confirmation email with a tracking number. You can also track your order anytime on our website 'Track My Order' located under Quick Links at the bottom of the page.
Returns & Exchanges (Store Credit)
Q: What is your return policy?
A: We accept returns for store credit within 30 days of delivery.
Condition requirements (all items):
- Unworn, unwashed, in original condition with all tags attached (and, when applicable, in clear garment packaging with the SKU label).
- Return request must be initiated within 30 days of delivery and shipped back within 7 days of approval.
- Return shipping is the customer’s responsibility unless the item is damaged or incorrect.
- Original shipping/handling fees are non-refundable.
- Returns that don’t meet these standards may be declined.
- No refunds to original payment method; store credit only.
Processing time:
Once received and inspected, your store credit (digital gift card/code) is issued within 5–7 business days.
Damaged or incorrect item?
Email us within 7 days of delivery with photos so we can make it right: hello@theoutlawboutique.com
Q: How do I start a return?
A: Email hello@theoutlawboutique.com with:
- Order number and name used at checkout
- Item(s) you’d like to return
- Brief reason (include photos if damaged/incorrect)
We’ll reply with simple return instructions and the return address. Ship back within 7 days of approval using a trackable method.
Q: Do you offer exchanges?
A: The fastest way to exchange is to return your item for store credit, then place a new order for the size/color you want.
Q: Which items are Final Sale and not returnable?
A: For hygiene and safety reasons, the following are Final Sale (no returns or exchanges unless damaged or incorrect on arrival):
- Bodysuits
- Intimates / Lingerie
- Jewelry
Please double-check sizing and details before purchasing these items.
Care & Quality
Q: How should I care for my new Outlaw gear?
A: We recommend washing inside-out in cold water and tumble drying on low or air-drying to keep the prints looking sharp and the fabric soft.
Q: Where are your products made?
A: We partner with trusted print-on-demand suppliers and boutique manufacturers to ensure high-quality, long-lasting pieces.
Other Questions
Q: Do you offer gift cards?
A: Yes! Digital gift cards are available—perfect for the outlaw in your life who knows exactly what they want.
Q: Can I collaborate or become a brand ambassador?
A: We love connecting with fellow rebels. Send us a message through our 'Contact Us' located under the Quick Links.
Still curious?
If your question isn’t answered here, reach out to us at hello@theoutlawboutique.com.
We’ll get back to you faster than a tumbleweed on a windy day.