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FAQ
Frequently Asked Questions
Straight talk from The Outlaw Boutique
We know you’ve got questions—so before you saddle up and hit “checkout,” here’s everything you need to know about our western apparel, shipping, and policies.
Products & Sizing
Q: What types of products do you carry?
A: Our main lineup includes Western Apparel, Everyday Basics, and Accessories, along with seasonal drops and Outlaw Exclusive designs. All pieces are inspired by western heritage with a modern, rebellious twist.
Q: How do I know what size to order?
A: Each product page includes a detailed size chart. We recommend measuring a favorite tee or hoodie you already own and comparing it to our chart for the best fit.
Q: Are your products unisex?
A: Yes, the Outlaw Exclusive Collection of our tees, hoodies, and crewnecks are designed with a relaxed, unisex fit—perfect for anyone who likes a little extra room for comfort.
Orders & Shipping
Q: How long will my order take to arrive?
A: Outlaw Exclusive (Made To Order):
*Standard Delivery: 2-5 business days
*Economy Delivery: 4-8 business days
A: All Other Collections:
*Standard Delivery: 5–10 business days, depending on customs and destination.
*Note, processing times may vary slightly during big launches or holiday rushes.
Q: Do you offer tracking?
A: Absolutely. Once your order ships, you’ll receive a confirmation email with a tracking number. You can also track your order anytime on our website 'Track My Order' located under Quick Links at the bottom of the page.
Returns & Exchanges
Q: What is your return policy?
A:
Outlaw Exclusives (Made To Order): These custom pieces can’t be returned unless they arrive damaged or the wrong item was sent.
All Other Collections: We accept returns of unworn clothing with original tags and packaging within 7 days of delivery for a refund.
*Return requests must be initiated within this 7-day window and the package must be shipped back to us within 7 days of approval.
*Return shipping is the customer’s responsibility unless the return is due to a shipping error or a damaged item.
*Shipping and handling charges are non-refundable.
*Orders returned without meeting the above criteria may be subject to a 20% restocking fee or declined.
*Please allow 5–7 business days after we receive your package to process your refund.
Q: How do I start a return?
A: Email us at hello@theoutlawboutique.com with your order number, name used at checkout, and a brief description of the reason for return (include photos if the item is damaged). We’ll send return instructions and the shipping address.
Q: Are there any items that are final sale and cannot be returned?
A: Yes. For hygiene and safety reasons, the following categories are final sale and cannot be returned or exchanged unless they arrive damaged or the wrong item is sent:
-Bodysuits, Intimates / Lingerie & Jewelry
Please double-check sizing and details before purchasing these items.
Care & Quality
Q: How should I care for my new Outlaw gear?
A: We recommend washing inside-out in cold water and tumble drying on low or air-drying to keep the prints looking sharp and the fabric soft.
Q: Where are your products made?
A: We partner with trusted print-on-demand suppliers and boutique manufacturers to ensure high-quality, long-lasting pieces.
Other Questions
Q: Do you offer gift cards?
A: Yes! Digital gift cards are available—perfect for the outlaw in your life who knows exactly what they want.
Q: Can I collaborate or become a brand ambassador?
A: We love connecting with fellow rebels. Send us a message through our 'Contact Us' located under the Quick Links.
Still curious?
If your question isn’t answered here, reach out to us at hello@theoutlawboutique.com.
We’ll get back to you faster than a tumbleweed on a windy day.